Dear Registered Member!

Let us inform you about the most frequently asked questions and answers. Hopefully, these will help you in the future to resolve any issues smoothly. Please share what you read here with as many colleagues as possible.


How can I access the website?

To log in, you need your own email address and the password you previously provided during registration.

In case of unsuccessful login, you can request a new password to the e-mail address provided in your profile at https://webshop.biocomag.ch/at the forgotten password option or via the following link: https://webshop.biocomag.ch/index. php? page = pass
The password is sent only to the address specified in your profile, if you get an error message, some data does not match. The email goes automatically and immediately. Also check your spam and trash folders. The email sent will also include your username. It is advisable to copy the received data. ( Ctrl+c , Ctrl+v )

If the e-mail address is not available, write to admin@biocomag.chwith the registration number and the e-mail address you want changed. Provide your registration number here for identification purposes. As this requires some programming, the lead time is 1-2 working days .


How can I change my information?

At https://webshop.biocomag.ch, after logging in and before placing an order, the following data can be changed: billing and delivery address, bank details, telephone number, e-mail address, password. The Name, Date of Birth, Company Name, Tax Number, and Country data fields cannot be changed. In case of company registration, the billing address and the bank details field cannot be changed. Thesechanges must be requestedin writing at admin@biocomag.ch. All other personal information can be modified by the user. When changing the e-mail address, the username required to log in will also change. After entering the data, the "Modify" button finalizes the change and the OK button will reset without saving.     

After placing an order, it is not possible to change the details until it is processed, so please check all personal information before purchasing. Subsequent changes do not affect pending orders.


Where can I see my orders?

After pressing the "Order " button (if you do not receive an error message), your order will be placed, regardless of whether you paid it or not. Please do not use your browser’s back arrow while you are on the on the bank’s secure site. If your transaction failed, please exit your browser and log in again to place a new order. You can track your purchases in the previous orders menu. The status next to the order is constantly updated as it is being processed.  The possible statuses are: Under Processing, Processed, Closed. The latter can be seen at unsuccessful credit card payments. Unpaid orders will not be processed. If there is no status next to the order, then it is missing from our database and it must be placed again.

Incorrect points will be recovered on the second business day after.

Attention! The point value of unsuccessful credit card orders is also immediately added to the structure list. This month end may be very important to you and for your network manager. Please inform the accordingly.


What do I do if I mess up an order?

Due to the built-in automatic functions, we cannot make any changes to the submitted orders. So, we cannot add or take out products, or combine packages.

We have only one option: delete the package. You can indicate this request by 8 am on the following weekday. After this, you may send a withdrawal statement from the downloads menu. This is especially important for orders placed on https://webshop.biocomag.ch, as customs clearance and entry into the EU follow the order placed here, which is considered an individual order by law , which is not subject to the 14-day standard in the EU. right of withdrawal.

Send any requests for cancellation and any requests for changes (wrong delivery, billing address, name , etc. …) with the package number as follows, so that the relevant colleagues will receive it as soon as possible :

https://webshop.biocomag.ch                order@biocomag.ch                

https://webshop.okonet.hu                   megrendeles@okonet.hu                     

https://biocom-international.eu                  office@biocom.international              

https://biocom-international.rs               serbia@biocom-international.rs              

Package complaint:

The ordered packages are currently delivered by the GLS courier service. In all cases, make sure that the package you receive is intact. In the event of damage, file a damage report with the courier. After opening, check the items in terms of quantity and quality. In case of problems write to our customer service and send the invoice for identification. If the package is not yours, you cannot open it, even if some of the products contained therein corresponds to your order. The package will be replaced in its entirety. In case of problems, please contact the above contacts.


How can others register?

Registration must be done by the customers themselves, without any external coercion for the purpose of purchasing products or network building. Registration by a third party, regardless of intent, violates GDPR rule and may result in immediate disqualification.

After successfully completing the registration form and clicking on registration the page will display “Successful Registration”.  Then look for the activation email in your mail account. Check the spam folder as well. If the mail does not arrive, try registering again. If the message "Username is already in use" will appear in the previous registration was successful. In this case, report the problem from the affected email address to admin@biocomag.ch.